How To Change Uber Password

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This wikiHow will teach you how to contact Uber Eats by using the app, using the help site, or tweeting. To get the fastest and easiest help experience, use the app's Help section; however, if you're unable to use the app and you have a general support question, you can tweet a representative a question.^[1]

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Tap the Uber Eats app icon on your smartphone. This opens the app so you can contact customer service through their live chat function and make a call. If you're unable to open the app, you'll need to use the website or Tweet customer support instead.^[2]
- This is the easiest and fastest way to get help concerning an order you just placed, past orders, and account questions.
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Input your username and password to log into the app. You may already be logged in, especially if you just used the app. However, you may need to log in if you're using the app on your phone for the first time or if your phone does not save log-in information.^[3]
- If you're having trouble logging into your account, you may need to contact customer service a different way, like in email.
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Tap Account . The Account tab is on the bottom of the screen on the right side next to a profile icon.^[4]
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Tap Help . This menu shows you your active orders and past orders. Simply click on any of these orders to get help with one of them. The HELP tab also has options for getting help with other parts of using the app, such as "Account and Payment Options" and "Guide to Uber Eats."^[5]
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Select your order to open a chat with a representative. The app will give you a brief rundown of things you might do to resolve the issue without having to speak to a representative. However, if you need to talk to someone, the app will open a chat window with a customer service agent to help you.^[6]
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Explain your problem in detail so the representative can help solve it. By contacting customer service through the app, the agent has immediate access to the details of your order and of your account, meaning you don't have to provide this information here. Simply describe what issue you're running into so they can fix it.^[7]

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Click one of the help options. You might be able to solve your issue by following the prompts to either "Help with an Order," "Account and Payment Options," or "Guide to Uber Eats."
- You can also type the keywords of your issue in the search bar at the top of the page next to "We're here to help."
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Log in (if necessary). If you had trouble with a past or are experiencing trouble with an ongoing order, you may need to log in to access your order and delivery person.
- Some prompts, like "Account and Payment Options > How do promo codes work," do not require you to log in.
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Log into your Twitter account. Open the Twitter app on your phone or log into the site on your computer. Enter your username and password if you're prompted to do so.^[8]
- You should use this method if you can wait at least 24 hours before receiving an answer.
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Type your question into the box in the top left corner of the page. Be sure to write your question succinctly, since there is a 280-character limit on Tweets. For best results, focus on the main issue and try to avoid giving any unnecessary background information.^[9]
- For example, if you're having trouble logging into the app on your phone, don't include information in the Tweet about how often you use the app or what you planned to order that day.
- Since this is the most public way of contacting customer service, you should only Tweet out questions about general issues, such as the functionality of the app, and not about your personal account or payment plan.
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Place @Uber_Support at the beginning of your message. Uber Eats doesn't have a dedicated Twitter account, so any questions or concerns should be sent to the general Uber help account. Putting @Uber_Support at the very beginning of your Tweet ensures that the person handling the account knows you're trying to contact Uber directly.^[10]
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Hit "Tweet" to send your message, then wait for a response. There's no set amount of time in which the @Uber_Support normally responds to Tweets, but you can expect them to get back to you as soon as they can. This method is best for those issues that are relatively general or that concern your smartphone app being down.^[11]
- If your app isn't working, you can also monitor the @Uber_Support Twitter account for real-time updates about the app's status. If Uber Eats is aware of the problem, they will Tweet out when they have fixed it.
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You can use the Uber website or the Uber app to dispute an Uber fare if you have been charged incorrectly.
If you're unsure how to use the app, you can read How to Use UberEATS for detailed information.
Since Uber is mainly a cashless business, your Uber Eats driver may or may not carry cash with them, so paying with cash might be impossible.

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Article SummaryX

1. Tap the Uber Eats app icon on your smartphone.
2. Input your username and password to log into the app.
3. Tap Account and Help.
4. Select the order you need help with.
5. Explain your problem in detail so the representative can help solve it.

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